Contact Us Form

Effective Date:​ 18 September 2026

Website:​ https://entrovita.com/

Company:​ ENTROVITA

ENTROVITA (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, submitting inquiries, requesting quotations, or communicating with our team. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you have over your data.

1. Who We Are

ENTROVITA is an integrated manufacturer and supplier of funeral, mortuary, cold-storage, cremation, purification, and smart funeral-home equipment.

Data controller / business contact:​

ENTROVITA

Landmark Plaza, Shanghai, China

Email: info@entrovita.com

Phone: +86 21 50880140

If you have any questions about this Privacy Policy or your personal data, contact us using the details above.

2. Information We Collect

a. Information you provide voluntarily

When you fill out our contact form, quotation request, newsletter sign-up, or email us, we may collect:

  • Full name
  • Job title
  • Company / organization name
  • Country and address
  • Email address
  • Phone / WhatsApp number
  • Project details, product interests, quantities, facility type
  • Messages, attachments, and other information you choose to send

b. Information collected automatically

When you browse entrovita.com, we may automatically collect:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent
  • Referring website or search keyword
  • Cookies and similar tracking data

c. Sensitive information

Because ENTROVITA supplies mortuary and cremation equipment, inquiries may mention deceased persons, medical/facility contexts, or institutional procurement. We do not ask for unnecessary sensitive personal data.​ Please do not send health data, ID numbers, religious data, or confidential personal data of third parties through general web forms unless specifically requested through a secure process.

3. How We Use Your Information

We use your information to:

  • Respond to inquiries and quotation requests
  • Provide product specifications, catalogs, and project proposals
  • Process orders, contracts, and after-sales support
  • Coordinate logistics, installation, training, and warranty service
  • Improve our website, products, and customer experience
  • Send business updates, product news, or exhibition invitations where permitted
  • Comply with legal, tax, export-control, and procurement requirements
  • Prevent fraud, abuse, or unauthorized website activity

Depending on your location, we rely on one or more of the following:

  • Performance of a contract​ – to prepare quotations, fulfill orders, or provide requested services
  • Legitimate interests​ – to operate, market, and improve our B2B equipment business
  • Consent​ – for newsletters, marketing emails, cookies, or optional communications
  • Legal obligation​ – for accounting, customs, export control, or regulatory compliance

You may withdraw consent at any time where consent is the basis for processing.

5. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

  • Keep the website functioning
  • Remember preferences
  • Analyze traffic and user behavior
  • Improve content and product pages
  • Measure marketing effectiveness

Examples may include essential cookies, analytics tools, and third-party plugins. You can disable cookies in your browser settings; however, some features may not work correctly.

For more detail, see our Cookie Policy​ (or cookie banner if implemented).

6. How We Share Your Information

We do not sell​ your personal information.

We may share information with:

  • Subsidiaries, factories, and authorized distributors
  • Website hosting, email, CRM, and IT service providers
  • Logistics, freight forwarders, and customs agents
  • Payment and invoicing processors
  • Installation, commissioning, and after-sales service partners
  • Professional advisers, auditors, or insurers
  • Government authorities, regulators, or law enforcement where required by law
  • Successors in a merger, acquisition, or asset transfer

Service providers may only use your data to perform services on our behalf.

7. International Data Transfers

ENTROVITA is headquartered in Shanghai and operates a manufacturing facility in Zhangshu, Jiangxi. Because we serve customers worldwide, your information may be transferred to and processed in China or other countries where our service providers are located.

Where required by applicable law, we use appropriate safeguards such as contractual clauses, internal policies, and vendor confidentiality obligations to protect cross-border transfers.

8. Data Retention

We retain personal data only as long as necessary for:

  • Responding to inquiries and managing customer relationships
  • Performing contracts and warranties
  • Complying with tax, export, and procurement laws
  • Defending legal claims

Typical retention examples:

  • Inquiry / quotation data: up to 24 months if no contract is signed
  • Customer and contract data: duration of relationship + legal retention period
  • Website logs: usually 6–12 months
  • Marketing data: until you unsubscribe

9. Data Security

We use reasonable administrative, technical, and organizational measures to protect your data, including:

  • SSL/HTTPS encryption
  • Access controls and role-based permissions
  • Secure email and CRM systems
  • Vendor confidentiality agreements
  • Regular backups and monitoring

No website or internet transmission is 100% secure. You should avoid sending highly sensitive personal data through unsecured forms or email.

10. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or outdated data
  • Delete your personal data
  • Restrict or object to certain processing
  • Withdraw consent
  • Data portability
  • Lodge a complaint with a data-protection authority

To exercise your rights, email info@entrovita.com. We may verify your identity before responding.

EU/UK users may contact their local data protection authority. California users may have rights under the CCPA/CPRA. Other jurisdictions may provide additional rights.

11. Marketing Communications

If you subscribe or request updates, we may send product news, case studies, exhibition invites, or industry articles. You can unsubscribe at any time by:

  • Clicking the “unsubscribe” link in the email
  • Emailing info@entrovita.com

Transactional messages related to quotes, orders, shipping, or support are not marketing and may still be sent.

12. Children’s Privacy

entrovita.com is a B2B industrial website and is not directed to children. We do not knowingly collect personal data from minors without parental or guardian involvement.

Our website may link to payment gateways, social media, maps, video platforms, or partner sites. Those third parties have their own privacy policies. We are not responsible for their practices.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised “Effective Date.” Continued use of the website after changes means you accept the updated policy.

15. Contact Us

For privacy requests or questions:

ENTROVITA​

Landmark Plaza, Shanghai, China

Email: info@entrovita.com

Phone: +86 21 50880140

Website: https://entrovita.com/